A world-class service model starts with the right team. TeleTech Government Solutions' management team continuously proves to be best-in-class at implementing a customized solution quickly and easily.

The TeleTech Government Solutions project management team, operating out of the Washington, DC area, is responsible for responding to and delivering all the services for its government clients.

Our overall mission and responsibilities are as follows:

• Administer the government contracts,
• Ensure that all contractual obligations are met and all contract maintenance issues are handled in a timely and professional manner,
• Ensure that all performance standards and service level agreements are successfully achieved,
• Assign appropriate resources to the projects,
• Provide direction to project managers at TeleTech Government Solutions delivery locations and other entities,
• Define, develop, and distribute all required reports,
• Document and execute escalation procedures, and
• Ensure that proactive recommendations are being identified and brought forward for consideration.