Latest White Papers
 
Human Capital as a Force Multiplier

The impact of an aligned workforce on process and technology, sustained performance, and strategic success…

Topic: Engaged Employees
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The Customer as a Strategic Asset

This white paper examines why winning firms are changing their view of the customer engagement from an cost of doing business to an asset to be leveraged for growth.  The results are impressive but this generally means choosing partners with deep experience in customer management, consulting, and technology.

Source: TeleTech
Topic: Customer Experience, Best Practices
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  Latest Case Studies
 
Building the Bank Without the Bricks

Brief Des: NetBank’s ability to deliver an exceptional customer experience comes in large measure from its partnership with TeleTech, which began in 2000…

Source: --, March 10th, 2007 
Industry : Financial Services, Topic: -- 
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Outbound Sales Exceed Expectations

A Fortune 200 provider of wireless communications services sought a partner to take over an outbound campaign to sell its data services…

Industry: Communications & Media 
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Telecom Provider Sees Positive Impact from Business Process Improvements

For a nationwide telecommunications provider, TeleTech provides customer support for both dial-up and DSL Internet connectivity…

Industry: Communications & Media
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