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Latest White Papers

The Customer as a Strategic Asset
This white paper examines why winning firms are changing their view of the customer engagement from an cost of doing business to an asset to be leveraged for growth. The results are impressive but this generally means choosing partners with deep experience in customer management, consulting, and technology. Source: TeleTech Topic: Customer Experience, Best Practices Download Pdf

Latest Case Studies

Optimum Rewards Drives Customer Satisfaction
A financial services firm needed to focus on customer satisfaction as a business differentiator… Industry: Financial Services Topic: Engaged Employees Download PDF



Transition to Outsourcing Yields Improved Customer Support
One of Australia’s largest non-bank lenders needed new tools that would provide greater functionality and enhance agent’s performance… Industry: Financial Services Download PDF



TeleTech Helps Financial Services Firm Focus on Customers as Strategic Assets
A leading global financial services firm needed to reduce costs associated with serving customers; provide dedicated, expertly sourced and trained offshore support; and improve efficiency and effectiveness. Industry: Financial Services Download PDF



Financial Services Company Partners with TeleTech to Improve Customer Satisfaction
One of the world’s largest retail banks, a long-term TeleTech partner, is focusing on customer satisfaction... Industry: Financial Services Download PDF



Latin America Bank Reaps Rewards Through Business Transition
A large private bank in Latin America needed to centralize operations and technical infrastructure… Industry: Financial Services Download PDF



TeleTech Partners with Bank to Acquire, Grow, and Retain Customer Relationships
TeleTech’s four-year partnership with one of the world’s largest retail banks is helping transform the bank’s view of customer management from a cost to a strategic imperative… Industry: Financial Services Download PDF



Banking on Relationships with Hispanic Customers
A premier multinational bank, headquartered in the U.S., wanted to create relationships with, and tailor products for, its Hispanic customers… Industry: Financial Services Download PDF



Process Improvement and Agent Engagement Reduce Average Handle Time for Financial Services Clients
One of TeleTech’s large, global financial services clients had to quickly assimilate and respond to new customers… Industry: Financial Services Download PDF



Financial Services Company Partners with TeleTech to Improve Customer Satisfaction
One of the world's largest banks is focused on customer satisfaction as a critical factor in acquiring, growing and retaining its customer base. This is the success story of how the bank chose to execute against these strategic initiatives. Source: TeleTech Topic: Customer Experience, Engaged Employees, Best Practices Download Pdf