Latest White Papers
 
The Customer as a Strategic Asset
 

This white paper examines why winning firms are changing their view of the customer engagement from an cost of doing business to an asset to be leveraged for growth.  The results are impressive but this generally means choosing partners with deep experience in customer management, consulting, and technology.

Source: TeleTech
Topic: Customer Experience, Best Practices
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  Latest Case Studies
 
Project Fresh Start: Helping Gulf Coast Residents Rebuild After Hurricane Katrina
 

After Hurricane Katrina, The federal agency tasked with helping the victims needed to quickly and rapidly respond to requests for assistance…

Industry: Government
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TeleTech Improves Productivity and Service for UK Government Agencies
 

The UK government’s telecommunications provider needed a partner with high level customer service skills and the ability to operate a call center 24 X 7…

Industry: Government
Topic: Customer Experience
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Government Program Solution Beats Deadline
 

A large New Zealand government department, that issues and regulates all driver licenses and motor vehicle registrations, required a business partner to help it manage customer inquiries and order processing…

Industry: Government
Topic: Customer Experience
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