Business Process Outsourcing (BPO) is the leveraging of technology or specialist process vendors to provide and manage an organization's critical and/or non-critical enterprise processes and applications. BPO is most commonly implemented through service delivery centers, human resources, accounting and payroll outsourcing.

TeleTech Government Solutions has designed and managed successful programs for many types of government agencies. Our commitment is to provide the most innovative and effective solutions to your citizens including call support, self-help web, imaging and coding, and business process management services. More information on TeleTech Government’s services can be found in Solutions.

A TeleTech Government Solutions representative will gladly contact you to provide additional information on TeleTech Government's services. Please visit the Contact Us section.

TeleTech Government Solutions typically accepts projects with more than 50 specialist positions in North America, with slightly smaller projects sometimes accepted in other regions. Other factors, such as communication media and language requirements, also impact our decision on whether to take on a project. TeleTech Government Solutions does not usually accept short-term or seasonal work, with standard contract lengths varying from three to five years and beyond.

A recent article in the Harvard Business Review defined CRM in the following way: ''CRM aligns business processes with customer strategies to build customer loyalty and increase profits over time.'' Broadly defined, CRM encompasses any number of processes and technologies used to manage the relationship with the customer. The three pillars of CRM are traditionally viewed as marketing, sales and customer management. The CRM industry comprises a variety of firms, including technology developers, systems integrators, consultants and advisors and service organizations.

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TeleTech Government Solutions has a careers section on the Web site. It can be reached at Careers.

TeleTech Government Solutions, a wholly owned subsidiary of TeleTech Holdings, Inc, is the global leader in delivering and managing large, complex customer management and business process solutions to government agencies.

TeleTech Government Solutions provides key technology and integration capabilities required to run the CMC environment successfully, including switching, routing, systems integration,interactive voice response (IVR), email response and Web self-help, distance/eLearning training tools and many other key technologies.

Pricing varies by agency and by the scope of services provided to each customer. Designing customer management programs for agencies can be complex and requires thorough analysis of project requirements and agency needs to determine the price for services.

TeleTech's primary business is not software. TeleTech does utilize proprietary technology designed specifically for the CRM environment, including switching and routing, computer telephony integration (CTI), workflow management and many other key CMC technologies.

TeleTech Government Solutions’ corporate headquarters is located near Washington, D.C. in Herndon, VA. Specific contact information on regional headquarters locations and other TeleTech Government Solutions facilities can be found in our Worldwide Locations section.

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